REVIEWS

Let us know what you think about Breathtaking Nail Spa after using our services

OUR REVIEWS FROM CUSTOMERS

Rated 1.0 out of 5

Eileen

June 30, 2023

I have been going to this salon for over five years and I have never been late, rather always early because the salon requires that the client remove the old nail polish rather the quicker way where the technician roughs up the old first and there is little time spent inhaling the acetone which can take 10 – 15 minutes. (Interesting to note that there is a separate charge for removing nail polish but the client does it…not the technician.) I was late today because I had noted 2:30 p.m. in my diary. The technician insisted it was for 2:00 p.m. and proceeded to verbally abuse me. She accused me of lying and of knowing that it was at 2:00 p.m. because she had called as she often does, at the last moment asking me to change my time to accommodate her schedule and claims she had re-stated it. The time discrepancy no doubt came about because the quality of her comprehension and production of English is very very weak. Not only was she rude to me, she called my house and was rude and impatient about my not being there with my husband. In the end she did not finish my manicure, saying someone else would do the cuticles and last coat. I left the salon with nail polish still on the skin, the cuticles left unfinished and worse, the nails on the left hand were different lengths from the right hand. To add insult to injury, the 2nd person smeared lotion over my watch which had not been removed from the start because she was in such a hurry to get started. All the reviews date from 2017 and since then, it has been downhill in terms not only of service and politeness but cleanliness..the shop looks like many in Vietnam, that is, very shabby and crowded. There is no place to hang your coat so it drags on the floor on the back of your chair. The technician often has two clients at the same time and is also answering the phone. The staff all talk Vietnamese to each other and there is little interaction or no interaction with the client in front of them. I will be taking my business elsewhere.

Rated 1.0 out of 5

Silvia Barker

July 26, 2022

I booked a VIP pedicure for my friend and I. It was expensive but we thought we would treat ourselves. Her pedicure was perfect and she really enjoyed it. Mine on the other hand was not a great experience. My technician always had to answer the phone and rushed my pedicure. The massage was short and I did not get the hot stone treatment. When removing the was from my toes, she did not clean them properly. The polish chipped off the same day on my two big toes and they said to come in the next day and they would fix it. This meant another trip to the salon in my already busy schedule. They were very busy and quite rude when I got there. The technician took off all the polish, left the skin around my toes red with uncleaned polish and quickly applied two coats. As they were busy, they asked me to leave with wet polish and to “be careful” It was one of the worst pedicures I’ve ever had (especially since it was supposed to be the VIP treatment), and I will never go there again.

Rated 5.0 out of 5

Cindy

August 5, 2019

First time trying this salon yesterday, thanks so much for fitting me in. Loved tha pani pedi and my nails look great! Amy did a such great job I rebooked right away 🙂

Rated 5.0 out of 5

Umo Djalo

June 14, 2017

Best nail salon in the city! Professional, friendly, kind and offer high quality service. Ten out of ten recommend!

Rated 5.0 out of 5

Debbie Farah

May 21, 2017

Found this little gem on a FB moms group and love it. The cleanliness is impressive as well as the customer service. I always feel welcome and taken care of. I have also brought my daughter for a mani pedi and they make her feel so special and she loves it. And the bonus they do amazing nails!!!